Reference

What Our Legal Terms Cover

Hibazzi operates under terms designed for clarity — your account use, eligibility, and rights are laid out here so there are no surprises.

Account EligibilityJurisdiction-Dependent AccessbKash, Nagad, Rocket Wallet TermsData and Privacy RightsPolicy Contact Paths
Hibazzi What Our Legal Terms Cover
SECURITY AND DATA HANDLING

How We Handle Your Account and Data

Account security at Hibazzi runs through mobile verification — your registered number is the primary authentication anchor. OTP confirmation is required at login and at key account steps such as withdrawal requests. We do not store bKash, Nagad, or Rocket PINs; wallet authentication happens entirely inside those providers' own apps. Your account data is retained for as long as your account is active and for a period after closure in line with standard record-keeping practice. You can request a copy of your account data or ask for specific records to be reviewed by contacting support with your registered mobile number as identification.

Mobile Verification

Your registered mobile number is tied to your account. OTP is required at login and withdrawal, so keep your number current in account settings to avoid access issues.

Wallet Data

We record transaction IDs and amounts for bKash, Nagad, and Rocket transfers but never store wallet PINs or access credentials. Payment authentication stays inside each wallet's own app.

Data Requests

To access, correct, or request deletion of your account data, contact support with your registered number. We aim to respond to data requests within a reasonable timeframe.

Account Closure

Closing your account does not immediately erase transaction history. Records are kept for a standard compliance period. Request details from support if you need to know the exact retention window.

POLICY CONTACT PATHS

Reach Us About Policy or Account Issues

If you have a question about how our terms apply to your account, or you need to request a policy-related action such as data access or account closure, our support team is the right starting point. We handle most policy queries directly without escalation.

Team online

Live Chat

Start a chat from the Hibazzi site — available for account, wallet, and policy queries. Quickest path for most issues.

Email Support

Send a detailed request to our support address for policy matters, data requests, or formal complaints. We respond in order of receipt.

Account Help Centre

The help section inside your account covers common policy questions, wallet verification steps, and how to update your registered mobile number.

Policy Questions We Hear Most

These cover what real account holders ask about eligibility, data, and how our terms work in practice.

Access depends on your local law and whether your region is eligible. We do not make that determination for you — check what applies in your area before opening an account.

If your bKash transfer shows as sent but your Hibazzi balance hasn't updated, contact support with the transaction ID. We can check against our payment records and resolve the mismatch.

Yes. Contact our support team with your registered mobile number as identification. We will confirm what data is on record and provide a summary upon verified request.

A suspended account cannot process deposits or withdrawals during the review period. Existing confirmed balances are not removed — they remain on record until the account status is resolved.

Request account closure through support. Transaction records are kept for a standard compliance period after closure. Support can give you the specific retention window if you need it in writing.

We may update terms at any time. Continued use of the platform after a change means you accept the updated version. Check this page periodically if you want to stay across any revisions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.